Thanks Jeffrey for the thoughtful comment and sharing.
Yes, I do believe they are well paid in comparison to the rest of industry. That may mean they get the cream of the crop or perhaps just the most motivated, personable individuals. Either way, my experience with their staff has always been kind and congenial. I am sure there is a significant training and management element as well.
And you are right, those nuggets are like chicken crack! lol
Thanks again!